RemiTap is an application (hereinafter referred to as an “app”) developed by Remitap Fintech Solutions Private Limited, a company incorporated under the Companies Act, 1956 with its registered office at 1/585F, 5TH Floor, AMV Tower Maradu PO Kundanoor Cochin, Kerala, Pin – 682 304, India. We value the trust you place in us. That’s why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.
Use of Demographic / Profile Data / Your Information:
We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection. In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users’ activity on our app. We identify and use your IP address to help diagnose problems with our server, and to administer our app. Your IP address is also used to help identify you and to gather broad demographic information. We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our app, providing you with content that we think you might be interested in and to display content according to your preferences.
Sharing of personal information:
Links to Other Platforms:
Our app links to other platform that may collect personally identifiable information about you. RemiTap is not responsible for the privacy practices or the content of those linked platforms.
Our app has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access. Choice/Opt-Out We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account. If you want to remove your contact information from all RemiTap lists and newsletters, please click on the unsubscribe button on the emailers.
Please contact us regarding any questions regarding this policy, at firstname.lastname@example.org
RemiTap is an application (hereinafter referred to as an “RemiTap App”) developed by Remitap Fintech Solutions Private Limited. We at RemiTap value the trust placed upon us and strive to offer the best experience to You. Our Grievance policy has been designed to resolve customer grievances in a timely and efficient manner, while treating our customers fairly and courteously. Our endeavour is to provide you with a seamless experience while transacting via RemiTap App and when required, our in-app customer redressal support process, is able to address all your concerns. In rare circumstances where, owing to various human, network or system errors, some issues arise requiring a more focused and customised redressal, You may refer to the following redressal mechanism in the sequential order.
We have formulated an escalation matrix to ensure that Your concerns are routed and addressed by the right team. You are requested to read and understand the below escalation matrix to ensure a timely redressal of Your concern. We recommend you to carefully go through our help pages that provide self-help to our customers. For queries and concerns that are not addressed through the help pages, You can contact our customer support team through phone, email or through RemiTap App. Our in-app support channel is able to resolve a vast majority of customer complaints. In any uncommon scenario, where You wish to escalate the concern to next level, You need to ensure that You have already exhausted the previous level(s) and Your concern remains un-resolved or not resolved to Your satisfaction.